Company Name: Xinyi Zhuofanyue Network Technology Co., Ltd.
Email: service@nuvylera.com
At Nuvylera™, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, we are here to help with a simple and transparent return and refund process.
This policy explains the conditions, procedures, and guidelines for returning products and receiving refunds.
1. Return Period & Eligibility
We offer a 30-day return window. Customers may request a return within 30 days after receiving their order.
To qualify for a return, items must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and free from signs of wear or damage
✔ All original packaging, accessories, and included materials must be returned
✔ Proof of purchase or order information must be provided
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email: service@nuvylera.com
Please include:
- Order number
- Product details
- Reason for return
- Photos or supporting information (if applicable)
After reviewing your request, our team will provide return instructions if your request is approved.
⚠️ Important:
Please do not send products back before receiving return authorization from Nuvylera™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We recommend checking your order carefully after delivery.
If your item arrives:
- Damaged during shipping
- Defective or not functioning properly
- Different from the product ordered
Please contact us as soon as possible with details and supporting photos.
Our team will review the situation and provide an appropriate solution, such as a replacement or other available resolution.
4. Items Not Eligible for Return
Certain products cannot be returned due to product type, safety considerations, or usage conditions.
Non-returnable items may include:
❌ Products that have been used, damaged, or altered
❌ Personalized or customized products
❌ Items without original packaging or included accessories
❌ Gift cards
❌ Clearance or final sale products
❌ Items restricted due to hygiene or safety reasons
❌ Original shipping charges (where applicable)
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
If you would like to exchange an item, the recommended process is:
- Request a return for the original product
- Wait for the return approval and inspection
- Place a new order for the replacement item
This helps ensure the fastest way to receive the product you need.
6. European Union Customer Rights
For orders delivered within the European Union, customers may have the right to cancel or return their purchase within 14 days after receiving the item, without providing a reason.
To qualify:
✔ The product must remain unused
✔ The item must include original packaging
✔ Proof of purchase is required
This right applies in addition to our standard return guidelines where applicable.
7. Refund Process
Once your returned item arrives and passes inspection, we will notify you of the refund decision.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the processing period, please contact us at:
8. Return Instructions
Before returning any product, please contact Nuvylera™ customer support to receive the correct return instructions.
Returns sent without prior approval may not be accepted.
Customer Support Email:
service@nuvylera.com
Thank you for choosing Nuvylera™.
We appreciate your trust and are committed to providing thoughtfully designed products along with reliable customer support throughout your shopping experience.